Books by Kathy

What are people saying about Kathleen?

“We appreciate the time you took to craft and deliver your message, 'Life Balance in the Midst of Change & Chaos.'  It was our privilege to have experienced your expertise and insights and we would highly recommend your presentation to others who might be considering you for a similar engagement.”
- Pat Goodberry-Dyck, Conference Chair,HealthCare Service Excellence
“Our conference theme this year was "leadership," so we knew we needed someone who could address this issue from a variety of perspectives.  Kathleen was absolutely the best choice.  One attendee noted, 'Her presentation helped me to get my batteries recharged from the long flight the day before and get ready for the conference.'”
- Debbie Trueblood Witt, MSW, Executive Director, International Assoc. of Rehab. Professionals
“The evaluations of this general session were excellent in content, delivery and relevance to their jobs.  Ms Pagana demonstrates the ability to touch varying levels of audience and elicit the same type of response.”
- Julie Malone, MA, RN, Project Manager, Contemporary Forums
“You are truly a gifted dynamic speaker! It was my pleasure to coordinate this event with you as the  Chair of the CE Committee.   Your frequent communication and prompt responses made my responsibilities a breeze. Thank you for role modelling the professional etiquette you speak and write about.”
- Sherry Lovan, PhD, RN, Western KY University

I have had the pleasure of inviting Kathleen Pagana to keynote and provide breakout sessions for the Nurse Educator Institute in Branson for 2013.  Kathleen does an excellent job of engaging the audience, provides the information in a thought provoking and interesting way.  Attendees have something they can implement immediately when they return to their own programs.

I would recommend Kathleen for a variety of conferences, she is a content expert, projects a persona of health and fitness – truly a beautiful person –inside and out!

- Deanne Blach, MSN, RN, Conference Chair, Nurse Educator Institute

Kathy's presentation on "Momentun Leadership" received top ratings and comments from the audience related to her outstanding presentation style, relevancy of content and audience engagement. 

From my experience, Kathy's preparation process is "stress free" for the client --  she is organized, creative, and radiates confidence druing the initial discussions, the planning process, and the presentation.  She has a comfortable presentation style, using anecdotal stories, personal experience, and self reflection to enhance her message.


- Pamela Lundy, MHA, BSN, RN, Director of Nursing Resources, Susquehanna Health

What an incredible contribution you made to our annual HealthCare Service Excellence Conference.  I am continuing to hear rave reviews from not just our delegates, but also from fellow speakers for the thoughtful, profound, entertaining, and most importantly, inspiring message that you delivered.

Not very often do you get a good healthcare speaker, whose expertise has such depth of passion and commitemnt.  Our delegates were able to take home ideas, insights and skills that I believe will empower them for months to come.

- Brian Lee CSP, CEO & Founder, Custom Learning Systems
“Your keynote presentation, Celebrating the Pride & Passion of Nursing, was perfect for energizing the audience and beginning the conference on a vey positive and upbeat note.  As a matter of fact, one of the participants commented that she had arrived at the conference "hating my job" but emerged from your session stating that your message was "spot-on ---I could go home now and have learned what I need to know without attending another session!"”
- Judy Lyle, Executive Director, Assoc. of Occupational Health Prof.
“Kathy's inspiring keynote charged up the audience. Kathy was an enthusiastic speaker and a GREAT way to start our conference off.  She energized the audience, which lasted throughout the day.”
- Betsy Holzworth, AOHP 2010 conference chair
“Your presentations are informative and entertaining.  Your energy level is infectious. Your style if front of the group is superb.  You are comfortable and appear to be talking to each person individually. You always listen to each person’s comments as if they are the most valuable comments of the day. Even as dynamic a speaker as you are, you remain open to the requests of your clients and work hard to make your programs a success. It is truly a wonderful experience working with you.”
- Elaine Stevens, Director of the Sales Academy, Quest Diagnostics
“Her presentation style is lively, engaging, humorous, and highly enjoyable.  It was obvious that the audience was attentive and most appreciative of the information quality that Kathy provided. She is gifted in using excellent real-life example to reinforce all salient points of her topic. I personally found her to be a joy to work with and appreciated her uncompromising educational standards.”
- Margery Samsel, MSN, Chair, CE Committee, Pinnacle Health System

Kathy is a very energetic, captivating speaker and her information is priceless to any organization!  She 'wow'd' me with her knowledge and the skills she offered!

- Kristy L. Bush, RN, Director, Keystone Health Center
“A very special, heartfelt "thank you" for your wonderful contribution to our Nurses' Week Celebration. Your topic (Celebrating the Pride and Passion of Nursing) was timely and entertaining and enjoyed by all! I personally appreciate how "stress free" the preparation process was for me because of your attention to the details.  Based on the comments from the participants, the day was a great success.  Thanks again.  I appreciate the opportunity to work with a "professional."”
- Pamela J. Lundy, Director, Resourse Management/ Special Projects, Susquehanna Health
“I just wanted to let you know that I enjoyed hearing you speak on Friday morning at the International Association of Rehabilitation Professionals (IARP) conference in Los Angeles.  Your keynote presentation helped to get my batteries recharged from the long flight the day before and get ready for the conference so "thank you."”
- Cathlene A. Terwilliger, Manager of Business Development, Transcend Services
“I attended the last ANNA convention in Texas and the presentation by Dr. Pagana on Professional Business Etiquette was terrific.  The topic was long overdue! With so many nurses becoming entrepreneurs, it is imperative to know the tips Dr. Pagana discussed and demonstrated.  I think the topic was very informative for everyone as it was applicable in all practice settings as well.”
- Cora Barrios, RN, MSN, CHN, International Educators Group
“Your presentation in Arizona was excellent. Our client described your keynote as ‘superb.’ On a more personal note, it was a sincere pleasure working with you on the program and I appreciate you tailoring the presentation to the needs of the audience. I look forward to working with you in the future.”
- Nicole Lovullo, PharmD, Scientific Therapeutics Information, Inc
“Your keynote presentation offered invaluable tools to enhance our communication skills and professionalism.  I was also very pleased with the time you spent working with me to prepare and tailor this presentation to our specific needs.  It has been my pleasure to   work with you and hope we can do so in the future.”
- Juanita Kantner, RN, MS, Occupational Health Admin, Cambell Soup
“In all of my education, I had one professor that stood out because the ideas that she presented really resonated with me and actually changed my value system.  I think this is what you did for our graduating students last week. I am sure your presentation will be remembered as a highlight of their basic nursing education.”
- Molly Clay, Acting Director, Montgomery College
“A course every nurse should take. Professional etiquette is utilized in all aspects of career and personal life.  Above my expectations - very interactive.  Any nurse who wants to have professional success needs this information. Offer this at more National Nursing Conferences.”
- Eileen Hermann, Critical Care Nurse Educator, CT
“You really captivated the audience during your presentation on Speaking Enhancement.  We laughed out loud at your stories and the subject came to life in an entertaining way.  Before our eyes, you modeled all of the techniques we learned and empowered us with the skills, courage, and motivation to take the The Birthplace educational programs to the next level. Thank you, especially, for taking the time to customize your presentation to meet our needs.  This program is exactly what we wanted. Your professionalism and attention to detail made this workshop a great success.”
- Lisa McCloskey,Coordinator of Childbirth Education
“Dr. Kathleen Pagana was an invited speaker at the 38th American Nephrology Nurses' Association National Symposium.  Her session on professional etiquette was well received. Her manner of presentation engaged the audience and allowed interactive discussions and feedback. She was able to convey this topic in a non-threatening, but yet personal manner so that all attendees were able to gain individual insights. As program chair for this conference, I believe Dr. Pagana has much to share with the nursing world.  She is a nursing leader and my business relationship and personal experiences have been very positive. I am happy to endorse her as a future speaker for ANNA as well as for other conference.”
- Carol Headley, RN, DNSc, ANNA Conference Planning Chair
“Wow - how amazing.  For a long time I have prayed for help in balancing my life.  Kathy truly gave me the steps to do this.  Thank you.”
- Tina Godino, Hemphill County Hospital
“In order to succeed you must try and try again. Kathy made us feel that we can succeed at anything and not to be afraid to fail because we can always try again. The whole program was excellent. It gave me an opportunity to enhance my own personal presentation skills.”
- Amy Koenig, RN/ Resource Clinician, The Birthplace
“I was a member of the Health Care Recruiters that you addressed with your presentation, 'Position Yourself Today for the Success You Want Tomorrow.' Not only was it informative, but you delivered your message in a truly entertaining and engaging way.  The key, I think, were your real-life examples. One of the philosophies you discussed today was to always glean at least one valuable thing from an experience,  whether it's a seminar, presentation, or book you may be reading, not matter how small the item. Your presentation was another opportunity for me to learn and, in case your are curious, I walked away with three items, not just one.  Bonus.  Thanks for a wonderful presentation.”
- Michael Bartkus, Director of Sales, SkillSurvey, Inc
“I recently attended a seminar by Kathleen Pagana presented at the Geisinger Health System.  I was very impressed not only with her knowledge but also her energy.  She provided insight into writing and publishing, something in which I was interested in but unsure if I could do it.  Kathleen inspired me to take the plunge and an article I wrote was accepted into publication. In addition, the company asked me to do an additional article in an upcoming issue.”
- Mary Ellen Dziedzic, RN, MSN, Clinical Nurse Educator
“My fiancee and I enjoyed your presentation on the "Pursuit of Happiness" at the Nursing 2008 Symposium in Las Vegas.  She has become energized to "swim out to" her BSN and I'm already "in the water" for my EdD.”
- Ted Pettinicchi, MSN, N-BC, Nurse Educator, Penn Presbyterian Medical Center
“I could listen to her all day.  She's funny, interesting, compassionate, and to the point.”
- Diane Langley, Business Strategist, JVBrown Library
“It was so nice to finally have a guest speaker connect with students.  You really made me feel that whatever I choose to do, I can do it.  I saved your handout because I loved the quotes - I have them posted on my wall for much needed imspiration.”
- Abigail Garman, Nursing Student, Bloomsburg University
“I knew this class could not teach me anything I did not already know about etiquette.  I was wrong.”
- Francis Jeffers, Memorial Health University Med Center, GA
“I want to thank you personally for the Business Etiquette Program you presented to our employees in Freeport, IL. The event was a huge success! We had great feedback from our employees, both about the subject matter and you as a presenter. You made the topic fun and interesting, and you also taught us all about etiquette mistakes we may have been making without even knowing it. Thanks you again for a wonderful program. We hope to have you back”
- Jen Schwindenhammer, President, US Bank Development Network
“Every professional should attend this presentation.  Manners often take a back seat in many situations.”
- Heather Rice, American Academy of Pediatrics
“Kathy's program is very motivating and useful for me as a director of a childcare center, where time management is essential!  The program moved along quickly and had lots of opportunity for networking and sharing of ideas.  I am going to try saying, "NO" more often and start delegating jobs to more of the staff.”
- Kristi Beach, Director and Educator, Picture Rocks, PA
“I am sure this etiquette will help my career. I wish this were taught to all employees who deal with customers.”
- Jamie Dromerhauser, Sales Academy Quest Diagnostics
“Lots of good usable information in an informative and often humorous presentation.”
- Dallas McWilliams, Manager of Training & Education, Please Touch Museum
“This program gave me a different perspective about leadership - many components go into being a good leader.  I am going to set goals and take the needed steps to reach those goals.”
- Tammy Osenga, Educator
“What an interesting and inspiring evening!  I am ready to 'swim out to the ship.'”
- Lori Kenney, YMCA Educator
“Kathy radiates confidence but also an air of approachability. This was a clear and organized presentation. I appreciated the affirmation of things I already have done and the inspiration to reach higher and expand my horizon even further. I plan to expand my knowledge base. I want to become more aware of opportunities which will prepare both me and my children for further positioning – ‘ There’s always a later.’”
- Cindy Peck, RN Home School Educator
“Kathy’s presentation helps you to evaluate how to move forward in your career and how to examine your strengths. I liked the idea of how what I am doing now will set me up for something later. That is a thought-provoking idea!”
- Stephanie Young, Community Development Director
“This presentation helped me to reorganize my goals and thoughts for the Year! You gave me the momentum to keep going with my ideas and to maintain my enthusiasm and passion to help others!”
- Barb Barrett, Career Link
“The information was relevant and the presentation was fast-paced to keep our interest.  Her inclusion of short stories and examples will help us remember the tips.”
- Andrea Lown, Educator, Harrisburg Area Community College
“Your relaxed attitude and ability to draw upon experience of the participants, made the session very interactive. You energized the participants at the conclusion of the day’s program, which is not easy to accomplish. The tips I received will definitely make me increasingly more effective and efficient in both my personal and professional life.”
- Judy Shipe, MSN, RN, Clinical Nurse Educator, Geisinger Health
“I just heard from our client... you hit a home run.  The exact quote was 'everything was perfect, we couldn't be happier.'  Thank you for making my job easier.”
- Angela Bradshaw, Brody Communications
“Your presentation on Momentum Leadership drew the largest crowd we have ever hosted.  Even the Mayor of Williamsport was in attendance.  Your personable, professional and interactive style draws every person into the session. Your openness to offer personal examples of ‘failing forward’ was a true ‘ah-ha’ to all participants.  It allowed them a safe space to open up and ask questions regarding their experiences.   This validation of the human soul is priceless.  Every person in the room knew you were talking to them – not at them – as reflected in the feedback forms.”
- Diane Langley, Business Development Strategist
“Added to my knowledge things I previously thought I knew about professional etiquette.”
- Nada Ghaziri, Staff Dev. Coordinator, American University of Beirut
“Thank you for a wonderful presentation.  Reinvesting in Your Potential was an excellent topic.  It held my attention for the entire time.  You covered so many excellent points about life and work.  One of the things I liked most about your topic was the positive aspect.  You are truly a great speaker with a special gift and it was such a pleasure to hear your presentation. ”
- Margaret Schneider, LPN
“Always good to get different ideas for an old question. I liked the different ways to approach and handle leadership. This information helps you rethink and update leadership style. I plan to use the unique idea of the personal signature.”
- Mack Duncan, Career Link Veteran’s programs
“Great insight and reinforcer of leadership and human potential.”
- Dave Machamer, Human Resources, Woolrich Inc.
“Organized and individualized - you can take information from presentation and use it right away to apply to your own situation.”
- Vanessa Holmes, Childcare Director
“Kathy was a motivational, funny, and energetic speaker.”
- Sherry Humphrey, RN, Academy of Med-Surgical Niurses
“Very informative and energetic.  Never a dull moment. Left the program feeling like I can comfortably get up in front of a group to speak.”
- Michelle Dincher, RN, Resource Clinician, Susquehanna Health System
“The breakout session on Lab and Diagnostic Testing was excellent, very interesting and informative with useful information on new lab tests, terrific, and A+.”
- Margo Connors, Program Manager, New Hampshire
“A fun, fast paced, and funny way to learn properly the things you thought you knew about etiquette!”
- Joy Merrihew, Director, Milford, PA
“You are an excellent teacher. Wonderfully presented. Easy to understand. I love your stories to go with it. I am a new Diabetes Educator and I’ve learned a lot from you. Thank you.”
- Claudette Cilly, RN, New Hampshire
“Now I feel much more comfortable being in a business situation involving a meal.”
- Tiffany McClenahan, Assistant Director, Lumberton, NJ
“Kathy Pagana excellent!  Awesome!   Fabulous!  Simply the best!”
- Terry Patrick, RN, Spectrum Health, MI
“Kathy was very well prepared, professional, and informative.  She's the type of person we should all strive to be!!”
- Deb Servose, Pre-School Supervisor, Danville, PA

I want to thank you again for your educational and entertaining presentation.  People are still talking about it! I look forward to working with you again.

- Judy Christ, Education Programming Coordinator, Small Business Development Center, Bucknell Univ.
“For me, the best thing about this program was the speaker.  I would love to hear her speak about other subjects.”
- Karen Nelson, Project Manager, Providence St. Vincent's Hospital, OR
“ I'm ready to be prepared for new opportunities, for they are out there! Very motivational keynote!  Great way to start the Academy of Medical-Surgical Nurses Convention.”
- Elaine Jewell, RN
“Kathy has a great presentation style.  She is able to draw a lot from her audience.”
- William Precener, Managing Director, YMCA of Pittsburgh
“How we present ourselves is so important in our careers and in socializing.  Kathy gave very practical tips to promote kindness and respect when communicating with all.”
- Billie Coffman, Professor, Penn College of Technology
“Very thorough, clear with thought, and creative. Excellent instructor.”
- Morel Branch, Advanced Leadership, Sanofi-Aventis Pharmaceutical
“Kathy is a dynamic speaker who exemplifies all of the techniques she is teaching!  This program was exactly what we were looking for.”
- Lisa McCloskey,Coordinator of Childbirth Education
“I like the theme about not letting obstacles end your dreams. This seminar gave me a good outline to better position myself for promotion.”
- Tom Primerano, Manager U.S. Postal Service

Kathy is knowledgeable, and light in the way she presented, but at the same time have her true message come across.

- Elizabeth Cadiz, RN, Academy of Med-Surgical Nurses
“Enjoyable, entertaining, and very helpful.  Great examples and very practical.”
- Jo Ellen Bretz, Nursing Director, St. John's Hospital, IL
“Kathleen is a wonderful speaker with stories that relate to ideas.  I will concentrate on accomplishing things when my energy is most high.”
- Lori Engel, Educator

Recent Clients:

American Association of Legal Nurse Consultants

American Association of Occupational Health Nurses

American Business Women’s Association

American Nephrology Nurses’ Association

American Re-Insurance

Association of Operating Room Nurses

Association of Perianesthesia Nurses

Astra Zeneca

Aventis Pharmaceuticals

Bloomsburg University

Central Association for the
Education of Young Children

Creative Educational Concepts

Divine Providence Hospital

Emergency Nurses Association

Geisinger Health System


Holy Cross Hospital

International Association of
Rehabilitation Professionals

International Computer and
Technology Conference

James V Brown Library

Lycoming College

Meade Johnson

Meadville Medical Center

Merck Research Laboratories

Mosby’s Faculty Development Institute

National Association of Catering Executives

National Association of Women
Business Owners

National Nursing Staff Development Organization

Nursing Management Congress

Nursing Management’s
Recruitment & Retention

Nursing Spectrum

Nursing Symposium

Ohio Valley Hospital

PA League for Nurses

Pennsylvania Pathways

Pinnacle Health

Quest Diagnostics


Scientific Therapeutics Information

Sigma Theta Tau International

Simpson Healthcare Executives

Susquehanna Health System

U.S. Bank

Williamsport Area Management Association

Williamsport Hospital & Medical Center


570-326-3215 or

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