Testimonials
What are people saying about Kathleen?
“Your keynote presentation offered invaluable tools to enhance our communication skills and professionalism. I was also very pleased with the time you spent working with me to prepare and tailor this presentation to our specific needs. It has been my pleasure to work with you and hope we can do so in the future.”
“My fiancee and I enjoyed your presentation on the "Pursuit of Happiness" at the Nursing 2008 Symposium in Las Vegas. She has become energized to "swim out to" her BSN and I'm already "in the water" for my EdD.”
“A very special, heartfelt "thank you" for your wonderful contribution to our Nurses' Week Celebration. Your topic (Celebrating the Pride and Passion of Nursing) was timely and entertaining and enjoyed by all! I personally appreciate how "stress free" the preparation process was for me because of your attention to the details. Based on the comments from the participants, the day was a great success. Thanks again. I appreciate the opportunity to work with a "professional."”
“I just wanted to let you know that I enjoyed hearing you speak on Friday morning at the International Association of Rehabilitation Professionals (IARP) conference in Los Angeles. Your keynote presentation helped to get my batteries recharged from the long flight the day before and get ready for the conference so "thank you."”
“Dr. Kathleen Pagana was an invited speaker at the 38th American Nephrology Nurses' Association National Symposium. Her session on professional etiquette was well received. Her manner of presentation engaged the audience and allowed interactive discussions and feedback. She was able to convey this topic in a non-threatening, but yet personal manner so that all attendees were able to gain individual insights. As program chair for this conference, I believe Dr. Pagana has much to share with the nursing world. She is a nursing leader and my business relationship and personal experiences have been very positive. I am happy to endorse her as a future speaker for ANNA as well as for other conference.”
“I recently attended a seminar by Kathleen Pagana presented at the Geisinger Health System. I was very impressed not only with her knowledge but also her energy. She provided insight into writing and publishing, something in which I was interested in but unsure if I could do it. Kathleen inspired me to take the plunge and an article I wrote was accepted into publication. In addition, the company asked me to do an additional article in an upcoming issue.”
“Your presentations are informative and entertaining. Your energy level is infectious. Your style if front of the group is superb. You are comfortable and appear to be talking to each person individually. You always listen to each person’s comments as if they are the most valuable comments of the day. Even as dynamic a speaker as you are, you remain open to the requests of your clients and work hard to make your programs a success. It is truly a wonderful experience working with you.”
“You really captivated the audience during your presentation on Speaking Enhancement. We laughed out loud at your stories and the subject came to life in an entertaining way. Before our eyes, you modeled all of the techniques we learned and empowered us with the skills, courage, and motivation to take the The Birthplace educational programs to the next level. Thank you, especially, for taking the time to customize your presentation to meet our needs. This program is exactly what we wanted. Your professionalism and attention to detail made this workshop a great success.”
“In all of my education, I had one professor that stood out because the ideas that she presented really resonated with me and actually changed my value system. I think this is what you did for our graduating students last week. I am sure your presentation will be remembered as a highlight of their basic nursing education.”
“I could listen to her all day. She's funny, interesting, compassionate, and to the point.”
“What an interesting and inspiring evening! I am ready to 'swim out to the ship.'”
“I attended the last ANNA convention in Texas and the presentation by Dr. Pagana on Professional Business Etiquette was terrific. The topic was long overdue! With so many nurses becoming entrepreneurs, it is imperative to know the tips Dr. Pagana discussed and demonstrated. I think the topic was very informative for everyone as it was applicable in all practice settings as well.”
“A course every nurse should take. Professional etiquette is utilized in all aspects of career and personal life. Above my expectations - very interactive. Any nurse who wants to have professional success needs this information. Offer this at more National Nursing Conferences.”
“Organized and individualized - you can take information from presentation and use it right away to apply to your own situation.”
“Great insight and reinforcer of leadership and human potential.”
“In order to succeed you must try and try again. Kathy made us feel that we can succeed at anything and not to be afraid to fail because we can always try again. The whole program was excellent. It gave me an opportunity to enhance my own personal presentation skills.”
“Your presentation in Arizona was excellent. Our client described your keynote as ‘superb.’ On a more personal note, it was a sincere pleasure working with you on the program and I appreciate you tailoring the presentation to the needs of the audience. I look forward to working with you in the future.”
“I knew this class could not teach me anything I did not already know about etiquette. I was wrong.”
“Kathy’s presentation helps you to evaluate how to move forward in your career and how to examine your strengths. I liked the idea of how what I am doing now will set me up for something later. That is a thought-provoking idea!”
“This program gave me a different perspective about leadership - many components go into being a good leader. I am going to set goals and take the needed steps to reach those goals.”
“Every professional should attend this presentation. Manners often take a back seat in many situations.”
“This presentation helped me to reorganize my goals and thoughts for the Year! You gave me the momentum to keep going with my ideas and to maintain my enthusiasm and passion to help others!”
“I want to thank you personally for the Business Etiquette Program you presented to our employees in Freeport, IL. With over 100 people in attendance, the event was a huge success! We had great feedback from our employees, both about the subject matter and you as a presenter. You made the topic fun and interesting, and you also taught us all about etiquette mistakes we may have been making without even knowing it. Thanks you again for a wonderful program. We hope to have you back”
“Kathy was very well prepared, professional, and informative. She's the type of person we should all strive to be!!”
“Lots of good usable information in an informative and often humorous presentation.”
“I am sure this etiquette will help my career. I wish this were taught to all employees who deal with customers.”
“Kathy's program is very motivating and useful for me as a director of a childcare center, where time management is essential! The program moved along quickly and had lots of opportunity for networking and sharing of ideas. I am going to try saying, "NO" more often and start delegating jobs to more of the staff.”
“Added to my knowledge things I previously thought I knew about professional etiquette.”
“Kathy radiates confidence but also an air of approachability. This was a clear and organized presentation. I appreciated the affirmation of things I already have done and the inspiration to reach higher and expand my horizon even further. I plan to expand my knowledge base. I want to become more aware of opportunities which will prepare both me and my children for further positioning – ‘ There’s always a later.’”
“Your presentation on Momentum Leadership drew the largest crowd we have ever hosted. Even the Mayor of Williamsport was in attendance. Your personable, professional and interactive style draws every person into the session. Your openness to offer personal examples of ‘failing forward’ was a true ‘ah-ha’ to all participants. It allowed them a safe space to open up and ask questions regarding their experiences. This validation of the human soul is priceless. Every person in the room knew you were talking to them – not at them – as reflected in the feedback forms.”
“The information was relevant and the presentation was fast-paced to keep our interest. Her inclusion of short stories and examples will help us remember the tips.”
“It was so nice to finally have a guest speaker connect with students. You really made me feel that whatever I choose to do, I can do it. I saved your handout because I loved the quotes - I have them posted on my wall for much needed imspiration.”
“Always good to get different ideas for an old question. I liked the different ways to approach and handle leadership. This information helps you rethink and update leadership style. I plan to use the unique idea of the personal signature.”
“For me, the best thing about this program was the speaker. I would love to hear her speak about other subjects.”
“Very informative and energetic. Never a dull moment. Left the program feeling like I can comfortably get up in front of a group to speak.”
“You are an excellent teacher. Wonderfully presented. Easy to understand. I love your stories to go with it. I am a new Diabetes Educator and I’ve learned a lot from you. Thank you.”
“A fun, fast paced, and funny way to learn properly the things you thought you knew about etiquette!”
“Now I feel much more comfortable being in a business situation involving a meal.”
“The breakout session on Lab and Diagnostic Testing was excellent, very interesting and informative with useful information on new lab tests, terrific, and A+.”
“Your relaxed attitude and ability to draw upon experience of the participants, made the session very interactive. You energized the participants at the conclusion of the day’s program, which is not easy to accomplish. The tips I received will definitely make me increasingly more effective and efficient in both my personal and professional life.”
“Enjoyable, entertaining, and very helpful. Great examples and very practical.”
“I like the theme about not letting obstacles end your dreams. This seminar gave me a good outline to better position myself for promotion.”
“Kathy has a great presentation style. She is able to draw a lot from her audience.”
“Very thorough, clear with thought, and creative. Excellent instructor.”
“Kathleen is a wonderful speaker with stories that relate to ideas. I will concentrate on accomplishing things when my energy is most high.”
Recent Clients:
American Association of Legal Nurse Consultants
American Association of Occupational Health Nurses
American Business Women’s Association
American Nephrology Nurses’ Association
American Re-Insurance
Association of Operating Room Nurses
Association of Perianesthesia Nurses
Astra Zeneca
Aventis Pharmaceuticals
Bloomsburg University
Central Association for the Education of Young Children
Creative Educational Concepts
Divine Providence Hospital
Emergency Nurses Association
Geisinger Health System
GlaxoSmithKline
Holy Cross Hospital
International Computer & Technology Conference
James V Brown Library
Lycoming College
Meade Johnson
Merck Research Laboratories
Mosby’s Faculty Development Institute
National Association of Catering Executives
National Nursing Staff Development Organization
Nursing Management Congress
Nursing Spectrum
Ohio Valley Hospital
Pennsylvania Pathways
Quest Diagnostics
Sanofi-Aventis
Scientific Therapeutics Information
Simpson Healthcare Executives
Susquehanna Health System
U.S. Bank
Williamsport Area Management Association
Williamsport Hospital & Medical Center